Goodwin Smith FAQ
- Size & Fit Guide
- Orders
- Payments
- Delivery
- Returns
SIZE & FIT GUIDE
Please see the below chart to find your size to help ensure you order correctly.
Please also refer to the product descriptions of each style for information as to the type of fit. Examples Narrow Fitting, Standard Fitting and Wide Fitting
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Mens
|
|
|
|
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UK Shoe Size
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Foot Length
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EU Size
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USA Size
|
|
6
|
246mm
|
39
|
7
|
|
7
|
254mm
|
40-41
|
8
|
|
8
|
262mm
|
42
|
9
|
|
9
|
271mm
|
43
|
10
|
|
10
|
279mm
|
44
|
11
|
|
11
|
288mm
|
45
|
12
|
|
12
|
296mm
|
47
|
13
|
|
13
|
304mm
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48
|
14
|
|
14
|
313mm
|
49
|
15
|
|
Ladies
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|
|
|
|
UK Shoe Size
|
Foot Length
|
EU Size
|
USA Size
|
|
3
|
220mm
|
36
|
5
|
|
4
|
229mm
|
37
|
6
|
|
5
|
237mm
|
38
|
7
|
|
6
|
246mm
|
39
|
8
|
|
7
|
254mm
|
40-41
|
9
|
|
8
|
262mm
|
42
|
10
|
ORDERS
Can I cancel or amend my order?
Unfortunately once your order has been placed and confirmed we are unable to amend or cancel your order.
How will I know if my order has been accepted?
You will receive e-mail confirmation of your order.
The Item I want is not available?
If you cannot select a style or your size, unfortunately this will mean the item is out of stock. We do replenish stocks on certain lines, so keep an eye on the website.
Can I use more than one discount code on my order?
Discount codes can't be used in conjunction with any other offer or promotion or in addition to any student discount you may be entitled to (unless otherwise stated). Only one discount code is permitted per order.
Why won’t my discount code work?
Your code: Have you entered the code correctly? Our codes are case sensitive, try copying and pasting the code into the Promo Code box just before checkout.Expiry Date: Please look at the terms and conditions of the discount code to make sure this offer is still valid.Eligible items: From time to time we offer discount codes for selected items only and this will be stated in the terms and conditions of the discount code. To view the included items select the link provided on your newsletter/our site.Unique Codes: If you are lucky enough to receive a unique code from us, please note that it cannot be used in conjunction with any other discount code and the code can only be used once.Discounted Item: The codes will not work on sale items, please look at the terms and conditions.
What happens if I forget my discount code?
Once your order has been placed we are unable to manually add the discount. Please note that this discount may be used on your next order; check out the terms and conditions of the code.
I bought a pair of shoes at full price, the day after they went on sale, can I be refunded the difference?
No, sorry once the order has been processed the price is fixed and we are unable to manually alter this.
PAYMENTS
What payment methods can I use?
We accept payment by
Credit Card/Debit Card, Paypal, Klarna and Laybuy.
DELIVERY
What delivery options are available?
Please note the below prices and dispatch times are for individual orders only (non trade).
We offer the following Delivery options:-
Standard: £2.99
Rest of the world - Postage will be calculated at checkout. Please note you may have to pay taxes and duties on receipt of your order.
How will I know when my order is dispatched?
You will receive a confirmation e-mail with your tracking number once your order is processed.Please allow 12 hours (UK only) and 24 hours for your tracking to become live.
The tracking number will also appear against your order on the website, just login to your account to view the order details.
My Tracking Number is not showing any information?
Please allow at least 12 hours in the UK and 24 hours anywhere else for your tracking information to become live.
I have not received my parcel, what do I do?
Please refer to your tracking number to check the status of your parcel.
What happens if I am out when you attempt delivery?
The courier will attempt delivery x3 times to your address (a card will be left each time) before the parcel is returned to us. The courier may also try to leave the parcel with a neighbour as your parcel must be signed for (a notification card will be left if this happens) However please note that if the parcel is returned to us there will be additional postage costs to resend the parcel to you.
RETURNS
PLEASE NOTE WE CANNOT REFUND ANY ITEM WITHOUT THE COMPLETED PAPERWORK BEING RETURNED TO US WITH THE GOODS!
FOR A REFUND OF NEW SHOES THE GOODS MUST BE RETURNED UNWORN AND IN THE ORIGINAL PACKAGING (BAG AND BOX)
How long do I have to return my item?
You have 14 working days from receiving the parcel to return it to us in the same condition you receive it, you must sent the paperwork you received with the item back to us inside the box.
If you bought an item you wish to return and claimed a free gift on the order, you must return the entire order in full to allow for your refund to be processed.If you received a discount, you will be refunded the price paid only.
How do I return my item?
Please complete the paperwork you received with the goods to show the reason for your return and enclose it in the parcel with your shoes.
PLEASE NOTE WE CANNOT REFUND ANY ITEM WITHOUT THIS PAPERWORK
Please note all returns are processed as quickly as possible but please allow 14 working days for your return to be processed.
My Item is faulty / damaged, what do I do?
If your item has a fault or is damaged, please can you email images to following e-mail address help@goodwinsmith.co.uk and explain the problem, please include your name, address and order number. We will then have our technical team review this and advise you how to proceed.**Do NOT return any faulty/damaged item until you have e-mailed the team and received a reply**
Do I have to pay the return postage?
We do not offer free returns and cannot refund your postage if you return your item for the following reasons.
- You do not like the item
- They do not fit
- They are not as expected
- Changed your mind
How long will it take to issue my refund?
Please note all returns are processed as quickly as possible but please allow 14 working days for your return to be processed, we do not refund your postage. Once your request has been processed your refund details will be uploaded to your order on the website and you will automatically be emailed with the new information.
