EXTENDED RETURNS UNTIL 31.01.2024
You have up until 31.01.2024 to return any unused items for a refund.
PLEASE NOTE WE CANNOT REFUND ANY ITEM WITHOUT THE COMPLETED PAPERWORK BEING RETURNED TO US WITH THE GOODS!
FOR A REFUND OF NEW SHOES THE GOODS MUST BE RETURNED UNWORN AND IN THE ORIGINAL PACKAGING (BAG AND BOX).
PLEASE NOTE CARE PRODUCTS AND POLISHES ARE NON-REFUNDABLE AND CANNOT BE RETURNED.
How long do I have to return my item?
You have 14 working days from receiving the parcel to return it to us in the same condition you receive it, you must sent the paperwork you received with the item back to us inside the box. We will accept returns up to 30 days for faulty/damaged goods. They will be only deemed faulty once received by us and checked by our technical team.
If you bought an item you wish to return and claimed a free gift on the order, you must return the entire order in full to allow for your refund to be processed.
If you received a discount, you will be refunded the price paid only.
How do I return my item?
Please complete the paperwork you received with the goods to show the reason for your return and remember to add whether you would like a refund or exchange and enclose it in the parcel with your shoes.
PLEASE NOTE WE CANNOT REFUND ANY ITEM WITHOUT THIS PAPERWORK
Please note you will need a printer to print off the address label. If you do not have a printer, please still complete the process and our customer service will send you the courier label in the post.
Please note all returns are processed as quickly as possible but please allow 14 working days for your return to be processed.
My Item is faulty / damaged, what do I do?
If your item has a fault or is damaged, please can you email images to following e-mail address email@example.com and explain the problem, please include your name, address and order number. We will then have our technical team review this and advise you how to proceed.
**Do NOT return any faulty/damaged item until you have e-mailed the team and received a reply**
Do I have to pay the return postage?
We do not offer free returns and cannot refund your postage if you return your item for the following reasons
- You do not like the item
- They do not fit
- They are not as expected
- Changed your mind
In the unlikely event you receive an incorrect item please email firstname.lastname@example.org to receive a free returns link in order to return the item to us free of charge, please be aware that we can only reimburse postage up to a maximum of £3.00, therefore you should always contact us before returning any item.
How long will it take to issue my refund?
Please note all returns are processed as quickly as possible but please allow 14 working days for your return to be processed, we do not refund your postage.
Once your request has been processed your refund details will be uploaded to your order on the website and you will automatically be emailed with the new information.
STORE BOUGHT FAULTY RETURNS POLICY
If you feel there is a fault with your shoes which your purchased from a store; please take them back to the store you purchased them from, together with a proof of purchase. Your receipt acts as your contract with that store. They can then examine the shoe to see if they deem it to be a manufacturer fault. If advised as such, they can then send it back to us for an internal inspection, at which point it is at retailer discretion as to whether they offer, exchange, credit note or refund. Each of our stockists has its own returns policy, so you will need to check this when making a purchase. If they do not feel it is a manufacturer fault, it is at their discretion.