At Goodwin Smith, we take immense pride in the craftsmanship of our footwear. We are committed to sourcing the finest materials and manufacturing to the highest standards to deliver premium footwear that is fit for purpose and designed to last. Your Goodwin Smith footwear, when purchased directly from goodwinsmith.co.uk, comes with a comprehensive five-year warranty from the original date of purchase. This warranty specifically covers manufacturing defects.

To validate a claim within this five-year period, please ensure you retain a copy of your proof of purchase. When making a claim, it is essential to provide us with your order number and relevant images of your product to aid in addressing your query. Failure to supply this information may result in our inability to offer further assistance.

Please note the following:

The warranty only covers items purchased directly from our website, goodwinsmith.co.uk. Items purchased from third-party, non-authorised Goodwin Smith retailers are not covered by this five-year warranty. The warranty is subject to reasonable wear and tear. The warranty does not cover accidental damage, misuse of the product, or unauthorised repairs. This includes, but is not limited to, deterioration of colour through exposure to UV, heat, and chemicals.

Coloured suede and leather can naturally transfer with wear onto other fabrics and leave a mark. Similarly, dark coloured fabrics (like denim) can also transfer onto lighter coloured suede and/or leathers. This is a characteristic of these high-quality materials and is not covered under our warranty.